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Selecting the Most Effective VoIP Phone System for Your Business

You’re ecstatic about VoIP. You can’t wait to enjoy the advantages associated with a VoIP phone system. But before you define a budget and selecting that top system, there are a few questions you should ask.

What works for your kind of business?

Advances in the world of IP communications have paved the way for a completely functional phone system hosted by a service provider (known as Hosted VoIP), aside from an onsite phone system. Commonly, if your phone system will be used by over 25 users, your best choice will be a premise-based system. But for 25 users and below, you should consider both hosted and on-site.
What Has Changed Recently With Phones?

Why are thinking of getting a new phone system?
What Has Changed Recently With Phones?

Truth be told, almost all VoIP phone systems are highly similar. The only significant difference they have lies in how they are marketed. This is why it’s essential for you to know features, such as auto-attendant, voicemail-to-email, find-me-follow me, and the rest List down all the things that you actually need from your new system, aside from those that would be “nice to have” or the optionals.

Can your phone system be combined with other business systems?

One of the most attractive benefits you’ve probably heard about is that ability of a VoIP phone system to meld with other business systems, including your CRM or ERP platform. A few systems offer API’s for integration with specific software, but other phone systems are not as flexible. You need to know the business systems that entail integration with your new VoIP system before you speak to a vendor, and ask about integration as you are presented with a solution.

Who provides your voice service?

Don’t buy a phone system if you haven’t figured out who your phone service provider will be. If you plan to use VoIP, make sure your VoIP provider can work with your phone system. If you’re thinking of using both VoIP and PSTN service, inform your phone system vendor so you can be offered the right solution.

What is the total amount you need to pay for ownership?

Everybody says VoIP will save you money, but it is that even true? You must know how much owning a VoIP phone system would cost you. Deciding solely on price will set you up for trouble: more dependable, scalable systems tend to be more expensive per user up front. However, with the savings you get in the long run, your investment will prove worthwhile. As your company expands, you’d like to be able to add users to your system so you have to know how easy or difficult it is to upgrade the system and accommodate new features and technologies.

What are your users searching for?

lastly, even if “users” were at the bottom of your priority list, it’s still quite important. All employees or employee types have unique needs that you should meet. Before you buy a system, ask them first what abilities would like a phone system to have. This allows you to unite their needs with a certain system’s benefits.

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